Blog entry by Yaakub Idris

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by Yaakub Idris - Saturday, 3 September 2016, 8:11 AM
Anyone in the world

Eventually, it's quite possible to create backdated for new tickets from the osTicket Web-based because this are the supposed thing to be done. But sometime, we forgot to log to the system. When we trying to do that, the system did not allow it.  

There are 3 table involved when creating new tickets, which are;

  • ticket_event : Displaying in dashboard.

  • ticket_thread

  • ticket

data_edit.png

These 3 table need to be change accordingly so that the report that going to be produced will be accurate.

Hopefully, this tips will going to help you guys...

[ Modified: Saturday, 3 September 2016, 8:19 AM ]